success metrics

Nobody Knows If We’re Getting Better or Worse Anymore

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Person at crossroads between successful green city and apocalyptic red city, unable to tell which path leads where, illustrating measurement blindness where success and failure metrics look identical

Every metric says we’re improving. Nobody can tell if that’s true. The ability to know is gone. I. The Question Nobody Can Answer Ask any organization: Are you getting better? They will show you dashboards. Productivity up 40%. Customer satisfaction at all-time highs. Revenue growing. Efficiency metrics exceeding targets. Every number green. Every trend upward. … Nobody Knows If We’re Getting Better or Worse Anymore